Taashya Inc is constantly striving to serve our customers with the best quality customer service. Our staff constantly strives to ensure fast and efficient processing and shipping of orders. When orders are received during business hours, the staff at Taashya will ship the order within 72 hours. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
The normal shipping pickup time is 5:00 PM PST Monday through Friday excluding the holidays observed by USPS and/or UPS. Weekend orders will be processed on the next business day. If there is an urgent matter with shipping, please notify us as soon as possible so we may assist you.
We ship within the United Statesand Internationally.
International Order Policy
We are not able to provide details of any destination country tax, value added tax, import or other duty charge if it is occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Taashya will NOT be responsible for any of the above duties and fees.
If the order arrives at your country and any of the following occur: (1) The customer refuses to accept the package. (2) No attempt is made in the country of destination to deliver the package. Taashya reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.
You may cancel your order as long as your order is still in process. Please notify us immediately. Once your order has been shipped, we are unable to cancel your order.
If you are not satisfied with your purchase for a valid reason such as defective or broken item, incorrectly shipped item and more, you can initiate return within 10 days of placing the order.
ALL RETURNS ARE FOR IN STORE TAASHYA CREDIT ONLY.
All returns are for in store Taashya credit only.
Returns are only accepted with a RMA (return merchandise authorization) number. Please do not ship returns without a RMA number. To request a RMA number, please send an email to firstname.lastname@example.org within 3 days upon receiving the merchandise with the following information: (1) Individual or Company name (2) Order # (3) Style # (4) Quantity & Color (5) Reason for the return (6) Photographs displaying the item(s).
Please note: Items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact. The RMA number, once received, must be written on a copy of the original sales receipt.
Once a return has been authorized, customers will have 7 days to send the return to our location.
When returning the item(s), please return by USPS only (SHIPPING FEE FOR RETURNED ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS). Please pack the item(s) in one package box/padded envelope and have the following items included inside:
All items in the original packaging
A copy of the original sales receipt with the RMA number written on it indicating which items are being returned
Please indicate the reason(s) for return on the copy of the original sales receipt
Please note: The shipping fee will not be credited for non-defective item(s) returns.
Please mail the return to:
ATTN: Merchandise Return
240 Torrey Pine Ct, West Chester, PA 19380, USA
For any returned packages due to a failed delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, store credit for the amount of the purchase will be issued minus the original shipping cost and the return shipping cost.
The postmark date for the return should not exceed a week from the date the RMA number was issued. Returns sent after the allotted time will not be accepted and considered void.
A return authorization for all claims will not be issued after the indicated dates.
Returns without a RMA number will not be accepted and processed.
Return labels/call tags are not provided.